Privacy Policy

Countach Insurance Agency ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Kenya’s Data Protection Act, 2019. By using our website, requesting a quote, or engaging with our services, you consent to the collection and processing of your personal data as described in this Privacy Policy.

Last Updated: October 26, 2023

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

1.1 Personal Identification Information

• Full Name
• National ID or Passport Number
• KRA PIN
• Contact Details (Phone Number, Email Address, Postal Address)

1.2 Insurance-Related Information

• Vehicle Registration Number & Logbook Details (for motor insurance)
• Business Registration Information (for corporate policies)
• Health & Medical Information (for health and life insurance)
• Property & Asset Details (for home, business, and liability insurance)

1.3 Financial Information

• Payment Details (MPesa, Bank Transfers, Credit/Debit Card Information)
• Premium Payment History

1.4 Technical & Website Usage Data

• IP Address
• Browser Type & Version
• Pages Visited on Our Website
• Cookies & Tracking Technologies

2. HOW WE USE YOUR INFORMATION

• Insurance Services: To provide insurance quotes, process applications, and manage policies.
• Customer Support: To respond to inquiries, claims assistance, and service requests.
• Regulatory Compliance: To comply with Kenyan insurance laws and data protection regulations.
• Fraud Prevention: To verify identities and prevent fraudulent claims.
• Marketing & Communications: To send policy updates, renewal reminders, and promotional offers (with your consent).
• Website Improvement: To analyze user behavior and enhance our website experience.

3. DATA SHARING & DISCLOSURE

We do not sell or rent your personal data. However, we may share your information with:

• Licensed Insurance Providers: To facilitate insurance policy applications and underwriting.
• Regulatory Authorities: Such as the Insurance Regulatory Authority (IRA) of Kenya and tax authorities when required.
• Law Enforcement Agencies: If required by law for fraud investigation or legal compliance.
• Third-Party Service Providers: IT support, payment processors, and claim verification agencies.

All third parties are legally bound to maintain the confidentiality and security of your data.

4. DATA STORAGE & SECURITY

Your data is stored securely in our systems, protected by encryption, firewalls, and access controls. Only authorized personnel have access to your information. We retain your data only for as long as necessary to fulfill legal and business obligations.

5. YOUR RIGHTS UNDER KENYA'S DATA PROTECTION ACT

As a data subject, you have the following rights:

• ✔ Right to Access: Request a copy of your personal data.
• ✔ Right to Correction: Request updates or corrections to inaccurate information.
• ✔ Right to Deletion: Request deletion of your data under certain conditions.
• ✔ Right to Object: Opt out of marketing communications.
• ✔ Right to Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, contact us.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies to improve website performance and user experience. You can manage or disable cookies through your browser settings.

7. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. We recommend reviewing their policies before providing personal information.

8. CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. Changes will be posted on this page with the "Last Updated" date. Continued use of our Services after updates constitutes acceptance of the new policy.

9. CONTACT INFORMATION

For privacy-related inquiries, contact us:

• 📧 Email: countachagency@gmail.com
• 📍 Address: Nairobi, Kenya
• 📞 Phone: [Insert Phone Number]